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Hardwood Floor Store’s reputation is based on our expertise and product knowledge. With the standard of our service at the forefront of our company, we strive at all times to ensure that this is of the very best quality. Although all products are generally in stock, with demand changing from day to day, to confirm a definite delivery date please give us a call on 01524 481292.

It is assumed that the delivery address will be accessible, with the delivery being made either by a lorry or a van. If there are any additional delivery problems/requirements, please call us on 01524 481292 and we will endeavour to do all we can to ensure delivery goes as smoothly as possible.

Delivery costs are as below:

*For orders that are 1000 or more

*Orders must be placed before 2.00pm to guarantee next day delivery.

Due to Brexit we can no longer provide a free sample service to Northern Ireland.Therefore any orders placed will be subject to additional delivery costs. We will be in touch with a quote on the available options before processing your order.

RETURNS POLICY

Here at The Hardwood Floor Store, we like to make your return's progress as smoothly as possible for you.  

There are three main reasons you may need to return your order:

• Providing your order has not yet been dispatched, you will have 14 days to cancel and receive a full refund.
• If your order has been dispatched/delivered and you have changed your mind, we are happy to accept this back and offer a full refund providing this is returned within 30 days from the date of delivery.  Any returned products must be unopened and in their original condition to be eligible for a full refund.
• To action your return please email info@hardwoodfloorstore.co.uk with your order number, name and contact details, reason for return and with the number of items you would like to return.
• A returns note will be provided that will need to be attached clearly to the return delivery along with the order number clearly visible. 
• Please note that any delivery charges are non-refundable and you are responsible of returning the goods to us at your expense.
• Refunds will be made within 14 days of receiving the goods back.

• If you have over ordered and would like to return any spare packs of flooring, you can return these to us and you will be eligible for a full refund on the returned items.  Any returned products must be unopened and in their original condition to be eligible for a full refund.
• To action your return please email info@hardwoodfloorstore.co.uk with your order number, name and contact details, reason for return and with the number of items you would like to return.
• A returns note will be provided that will need to be attached clearly to the return delivery along with the order number clearly visible.  
• Please note that you are responsible of returning the goods to us at your expense.
• Refunds will be made within 14 days of receiving the goods back.

• In the unfortunate event that your order arrives damaged, we will work to resolve this as quickly as possible
• Please ensure that goods are thoroughly checked on delivery and if there are any damages, please make the driver aware and sign for as ‘damaged’
• Email our customer care team, info@hardwoodfloorstore.co.uk with your order number, name and contact details, number of items damaged and photos/videos for the damage or fault.
• Refunds will be made within 14 days and replacement sorted as soon as possible.
• Proof of damage/the fault will be required before any replacements or refunds are organised.

Hardwood Floor Store are committed to protecting and respecting your privacy.

This policy (together with our terms of use www.hardwoodfloorstore.co.uk/pages/terms-conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Hardwood Floor Store of Carnforth Business Park, Oakwood Way, Carnforth LA5 9FD

Information we may collect from you

• Information that you provide by filling in forms on our site www.hardwoodfloorstore.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form).

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Hardwood Floor Store or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use www.hardwoodfloorstore.co.uk/pages/terms-conditions [or terms and conditions of supply www.hardwoodfloorstore.co.uk/pages/terms-conditions] and other agreements; or to protect the rights, property, or safety of Hardwood Floor Store, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.]

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at info@hardwoodfloorstore.co.uk 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information 

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@hardwoodfloorstore.co.uk.