Delivery & Returns

Hardwood Floor Store’s reputation is based on our expertise and product knowledge. With the standard of our service at the forefront of our company, we strive at all times to ensure that this is of the very best quality. Although all products are generally in stock, with demand changing from day to day, to confirm a definite delivery date please give us a call on 01524 481292.

It is assumed that the delivery address will be accessible, with the delivery being made either by a lorry or a van. If there are any additional delivery problems/requirements, please call us on 01524 481292 and we will endeavour to do all we can to ensure delivery goes as smoothly as possible.

Delivery costs are as below:

Standard Delivery (Within 4 Working Days) £30.00/Free*
Next working day service (8am - 6pm) £39.95
Certain day (8am - 6pm) £39.95
Next working day a.m. service £42.95
Saturday £75.00

*For orders that are 1000 or more

*Orders must be placed before 2.00pm to guarantee next day delivery.

Due to Brexit we can no longer provide a free sample service to Northern Ireland.Therefore any orders placed will be subject to additional delivery costs. We will be in touch with a quote on the available options before processing your order.

Returns Policy

Here at The Hardwood Floor Store, we like to make your return's progress as smoothly as possible for you.  

There are three main reasons you may need to return your order:

  1. You’ve changed your mind
    - Providing your order has not yet been dispatched, you will have 14 days to cancel and receive a full refund.
    - If your order has been dispatched/delivered and you have changed your mind, we are happy to accept this back and offer a full refund providing this is returned within 30 days from the date of delivery.  Any returned products must be unopened and in their original condition to be eligible for a full refund.
    - To action your return please email info@hardwoodfloorstore.co.uk with your order number, name and contact details, reason for return and with the number of items you would like to return.
    - A returns note will be provided that will need to be attached clearly to the return delivery along with the order number clearly visible.  
    - Please note that any delivery charges are non-refundable and you are responsible of returning the goods to us at your expense.
    - Refunds will be made within 14 days of receiving the goods back.
  2. You’ve got leftover packs
    - If you have over ordered and would like to return any spare packs of flooring, you can return these to us and you will be eligible for a full refund on the returned items.  Any returned products must be unopened and in their original condition to be eligible for a full refund.
    - To action your return please email info@hardwoodfloorstore.co.uk with your order number, name and contact details, reason for return and with the number of items you would like to return.
    - A returns note will be provided that will need to be attached clearly to the return delivery along with the order number clearly visible.  
    - Please note that you are responsible of returning the goods to us at your expense.
    - Refunds will be made within 14 days of receiving the goods back.
  3. Your order has arrived damaged
    - In the unfortunate event that your order arrives damaged, we will work to resolve this as quickly as possible
    - Please ensure that goods are thoroughly checked on delivery and if there are any damages, please make the driver aware and sign for as ‘damaged’
    - Email our customer care team, info@hardwoodfloorstore.co.uk with your order number, name and contact details, number of items damaged and photos/videos for the damage or fault.
    - Refunds will be made within 14 days and replacement sorted as soon as possible.
    - Proof of damage/the fault will be required before any replacements or refunds are organised.
Hardwood Floor Store
Business Park, Unit 11 Oakwood Way, Carnforth, LA5 9FD

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